Episode 5

Podsdale Episode 5: So long, farewell, auf Wiedersehen, goodbye

Published on: 7th June, 2021

Our city recently said goodbye to two long-term employees due to retirement - Chief Information Officer Brad Hartig and Parks & Recreation Department Director Reed Pryor. Host Holly Walter caught up with them before their departures to gain some insight into their collective 46 years of public service, gather advice for those beginning their city careers and glean some helpful institutional knowledge.

Transcript
Holly Walter:

Hi, welcome to Podsdale.

Holly Walter:

I'm your host, Holly Walter from the Office

Holly Walter:

of Communication sitting here thinking about

Holly Walter:

something, I think we all dream about, retirement!

Holly Walter:

But before we talk more about that, I am going to turn

Holly Walter:

it over to Stephanie Hirata for this episode's Fast Five.

Stephanie Hirata:

Hi, I'm Public Affairs

Stephanie Hirata:

Specialist, Stephanie Hirata with five fast

Stephanie Hirata:

things happening around the city you need to know.

Stephanie Hirata:

We started the list at number five and

Stephanie Hirata:

the Scottsdale Unified School District.

Stephanie Hirata:

We've teamed up with the school district to provide

Stephanie Hirata:

free lunches for kids and teens throughout the summer.

Stephanie Hirata:

Parents and guardians can pick up lunches in the lower level

Stephanie Hirata:

lobby area of Civic Center Library from noon to 1:00 PM

Stephanie Hirata:

every Monday, Wednesday, and Friday through the end of July.

Stephanie Hirata:

Number four is all about helping others.

Stephanie Hirata:

How?

Stephanie Hirata:

By donating blood.

Stephanie Hirata:

You have the power to save up to three lives with one donation.

Stephanie Hirata:

Mark your calendars for our next blood drive from 8:30

Stephanie Hirata:

AM to 12:30 PM on June 10th at Scottsdale City Hall.

Stephanie Hirata:

You can reserve your spot today online by visiting bloodhero.com.

Stephanie Hirata:

Scottsdale's back to school program is in our number three spot.

Stephanie Hirata:

School is barely out, but we need donations now.

Stephanie Hirata:

We're gearing up for this important program

Stephanie Hirata:

for when kids return to school in August.

Stephanie Hirata:

Vista Del Camino's back to school program provides essential

Stephanie Hirata:

school supplies to more than a thousand students each year.

Stephanie Hirata:

Students need new clothing, socks, underwear,

Stephanie Hirata:

shoes, backpacks, and school supplies.

Stephanie Hirata:

Learn how you can donate items or money at

Stephanie Hirata:

ScottsdaleAZ.gov and search 'back to school'.

Stephanie Hirata:

The Paiute Neighborhood Center is at number two.

Stephanie Hirata:

The Pfizer and Johnson & Johnson COVID-19 vaccines will be

Stephanie Hirata:

available to the public from 9:00 AM to 2:00 PM on June 15th

Stephanie Hirata:

at the center, which is located at 6535 East Osborn Road.

Stephanie Hirata:

Registration is encouraged, but walk-ins are welcome.

Stephanie Hirata:

Need help with registration?

Stephanie Hirata:

Call Paiute at (480) 312-2529.

Stephanie Hirata:

And our number one Fast five spot goes to Scottsdale!

Stephanie Hirata:

Go Scottsdale!

Stephanie Hirata:

It's your birthday!

Stephanie Hirata:

Gunna to party like it's your birthday!

Stephanie Hirata:

Did you know that on June 25th we will,

Stephanie Hirata:

celebrate our 70th year as a municipality?

Stephanie Hirata:

To commemorate this special anniversary, the city is

Stephanie Hirata:

hosting several family friendly events and you're invited

Stephanie Hirata:

to join in on the fun and learn some Scottsdale history.

Stephanie Hirata:

Learn more and check out the lineup of events at

Stephanie Hirata:

ScottsdaleAZ.gov and search '70th anniversary'.

Stephanie Hirata:

And that's our Fast Five for this episode of Podsdale.

Stephanie Hirata:

Got something for a future Fast Five?

Stephanie Hirata:

Tell us by emailing communications@scottsdaleaz.gov.

Stephanie Hirata:

I'll turn it back over to you, Holly.

Holly Walter:

Thanks Stephanie.

Holly Walter:

Before I get into the topic of this episode, I'd like

Holly Walter:

to announce that Appaloosa Library Branch Manager,

Holly Walter:

Sky Larsen was our recent trivia question winner.

Holly Walter:

When she correctly stated that the International

Holly Walter:

Conference and Training Seminar for Police Chaplains

Holly Walter:

is what we will be hosting in July here in Scottsdale.

Holly Walter:

Sky, watch your email, we'll be sending a gift card your

Holly Walter:

way, and you can also have an opportunity to win a gift card.

Holly Walter:

Listen to our trivia question at the end of the

Holly Walter:

episode and email Communications@ScottsdaleAZ.gov

Holly Walter:

with your answer to be entered into our drawing.

Holly Walter:

Okay, well, don't we all look forward to retirement?

Holly Walter:

I know I do, but I do have two city employees here

Holly Walter:

who are retiring and today in fact is their last day.

Holly Walter:

We have Brad Hartig, he's had 30 years with the City of

Holly Walter:

Scottsdale and he's leaving as our Chief Information Officer

Holly Walter:

and Reed Pryor, who's a Parks and Recreation Department

Holly Walter:

Director, who's been with Scottsdale for 16 years.

Holly Walter:

Can you give us a rundown of your city careers?

Holly Walter:

Where did you start?

Holly Walter:

Where have you been and what led

Holly Walter:

you both to your current positions?

Holly Walter:

I'll start with Brad.

Brad Hartig:

I started at the city in 1991.

Brad Hartig:

I was the Strategic Planning and Support Manager.

Brad Hartig:

They hired me to build a plan or transition them off of their

Brad Hartig:

mainframe to more of a modern computing infrastructure, that

Brad Hartig:

was a network-based and and with a micro or mini computers.

Brad Hartig:

And at the time they were just announcing PCs.

Brad Hartig:

From there, in 1997, I was promoted to Enterprise Manager.

Brad Hartig:

And then again, in 2000 I was promoted to a Enterprise Director.

Brad Hartig:

And then in 2003 the existing CIO

Brad Hartig:

stepped down suddenly and unexpectedly.

Brad Hartig:

And I was tapped on the shoulder to take on the interim role.

Brad Hartig:

And I did that for about, oh, probably three to

Brad Hartig:

four months and ultimately my manager at the time

Brad Hartig:

felt that I was doing a good job in that role.

Brad Hartig:

And I was appointed, so I felt very, very fortunate.

Brad Hartig:

You know, that they had the trust in me and they had

Brad Hartig:

the confidence in me and you know, the rest is history.

Brad Hartig:

It's been 18 years as CIO and it's,

Brad Hartig:

it's been a really good experience.

Holly Walter:

I think that will be a record, 18

Holly Walter:

years in that position, that might be hard to break.

Holly Walter:

It might take awhile for that to happen.

Brad Hartig:

Yeah, it definitely is.

Brad Hartig:

And i'm very, very proud of my career and very proud of

Brad Hartig:

the staff and hopefully the legacy I've been able to leave.

Holly Walter:

It's interesting as well, to hear

Holly Walter:

that you, something that started out as an interim

Holly Walter:

position, turned into, you know what it is today

Holly Walter:

and, and you just never know how those things happen.

Brad Hartig:

Exactly.

Brad Hartig:

I mean, it it's very, it was very fortunate for

Brad Hartig:

me and to have had the confidence, the leadership

Brad Hartig:

to have the confidence in me and put me into that

Brad Hartig:

role and then to think of where we are today.

Brad Hartig:

I'm very proud of what we've been able to accomplish as a team.

Holly Walter:

I'm going to turn it over now to Reed.

Holly Walter:

Why don't you provide us with a rundown of your career Reed?

Reed Pryor:

All right, Holly.

Reed Pryor:

I came to the city in 2005.

Reed Pryor:

I started out as the Parks and Recreation Manager.

Reed Pryor:

I was one of three that oversaw the

Reed Pryor:

maintenance program within the department.

Reed Pryor:

I had the north area parks, and all the sports

Reed Pryor:

fields and just all of our community centers

Reed Pryor:

and programs up in the north end of town.

Reed Pryor:

And over a period of time, a couple of my counterparts

Reed Pryor:

retired and my responsibilities have broadened a little bit.

Reed Pryor:

So I took on a little bit of the roles that they had, and

Reed Pryor:

then I volunteered to get involved with the, management of the

Reed Pryor:

golf course contracts, when Tom Beet left the city years ago.

Reed Pryor:

I'd had a lot of experience in the golf business.

Reed Pryor:

I was a director of golf for the City of Indianapolis

Reed Pryor:

for seven years, we had 12 courses there.

Reed Pryor:

So it was kind of a natural fit to get

Reed Pryor:

involved in what Tom had been doing.

Reed Pryor:

So I did that for a number of years.

Reed Pryor:

And then, another fellow retired and he was

Reed Pryor:

overseeing the contract with the San Francisco Giants.

Reed Pryor:

So I got involved overseeing the stadium and the professional

Reed Pryor:

baseball end of our business and working with the

Reed Pryor:

Giants on Spring Training and the minor league program.

Reed Pryor:

And then as we went along the director who

Reed Pryor:

proceeded me, it was Jan Cameron, Jan had been here

Reed Pryor:

a number of years with the city and had retired.

Reed Pryor:

And when she retired I applied for,

Reed Pryor:

and was selected to take this role.

Reed Pryor:

And I've been in this job for about a little over six years now.

Reed Pryor:

It's been very enjoyable.

Reed Pryor:

We get involved in a lot of things.

Reed Pryor:

Everything from, you know, maintenance of the medians

Reed Pryor:

and right away landscaped areas, to the Scottsdale

Reed Pryor:

Soccer Complex, to the to working with the team at

Reed Pryor:

TPC Scottsdale to run uh, Waste Management Open.

Reed Pryor:

We also work with the folks at Westworld, particularly

Reed Pryor:

now since they're part of Community Service.

Reed Pryor:

So, so we actually touch a lot of different things,

Reed Pryor:

but it's been really a rewarding experience.

Holly Walter:

And I have to ask you, Reed, you

Holly Walter:

must be a baseball fan or, or golfer right?

Holly Walter:

With what you do.

Reed Pryor:

Yeah.

Reed Pryor:

I'm probably leaning more towards the golf side.

Reed Pryor:

But you know, baseball has been a pretty well tied to

Reed Pryor:

the city here was spring training for a number of years.

Reed Pryor:

So, we had a lot of involvement with that

Reed Pryor:

program there at the stadium as well.

Holly Walter:

And together you both have collectively

Holly Walter:

46 years of experience with the city, so I can only

Holly Walter:

imagine that you've seen a lot of changes happen

Holly Walter:

over the time you've both been with the city.

Holly Walter:

I'll start with you Reed, what are some of the things that you've

Holly Walter:

seen change from the day you started with Scottsdale to today?

Reed Pryor:

Well, one of the things I think we've

Reed Pryor:

seen is, we've been fortunate over the years, when

Reed Pryor:

I first started here, we were under construction at

Reed Pryor:

the Scottsdale Sports Complex, at Hayden and Bell.

Reed Pryor:

We saw the, the completion of that.

Reed Pryor:

And then recently here, with some of the bond projects that

Reed Pryor:

are starting to come on board from the 2019 bond election.

Reed Pryor:

We're seeing some of these things that we've planned and

Reed Pryor:

hoped to build at some point now actually coming true.

Reed Pryor:

So that's been a great thing to see.

Reed Pryor:

And then we've built some other

Reed Pryor:

smaller parks around the community.

Reed Pryor:

We're looking at the Indian Bend Wash project down there.

Reed Pryor:

That's going to be coming probably in the next couple of years.

Reed Pryor:

We've seen our programs and the recreation side greatly expand.

Reed Pryor:

Our aquatics program is really, I think

Reed Pryor:

one of the top programs in the country.

Reed Pryor:

I think we've also got a sports program,

Reed Pryor:

which is kind of second to none in the valley.

Reed Pryor:

We bring in an awful lot of tournaments and events and

Reed Pryor:

they're bringing a lot of people to visit the city.

Reed Pryor:

We also have a very good youth program that we work

Reed Pryor:

with club teams and little league groups to provide

Reed Pryor:

sports activities for the local residents as well.

Reed Pryor:

So I think we have a really good balance of programs.

Reed Pryor:

And then we work very closely with our Human

Reed Pryor:

Services counterparts and our Library counterparts

Reed Pryor:

to program and do things around the city.

Reed Pryor:

They're very gracious to let us use their

Reed Pryor:

facilities to offer leisure ed programs.

Reed Pryor:

And it's been a really, a nice thing to see

Reed Pryor:

the, you know, the shared use of facilities

Reed Pryor:

and programming space that we have there.

Reed Pryor:

So.

Reed Pryor:

I think we're pretty fortunate with what we have.

Reed Pryor:

I mean, we're not the biggest city in the world

Reed Pryor:

that we have an awful lot of good programs and

Reed Pryor:

services for the size of the community that we are.

Holly Walter:

Oh, absolutely.

Holly Walter:

And I think it says a lot about Scottsdale that we truly

Holly Walter:

are a destination for many of these sports teams to host

Holly Walter:

competitions and you know, people want to come here.

Reed Pryor:

Yes, they do.

Reed Pryor:

I think this past year, you know, it's been

Reed Pryor:

trying for everybody, but we worked very hard.

Reed Pryor:

I had to put in place, good safety protocols

Reed Pryor:

that allowed us to operate a lot of our sports

Reed Pryor:

programs, where other communities didn't.

Reed Pryor:

And I think it's a credit to our staff for the hard work

Reed Pryor:

that they put into developing the protocols and working with

Reed Pryor:

our public safety folks to get those in place and monitor

Reed Pryor:

those so that we can operate the way we have this past year.

Reed Pryor:

It's been a nice thing to see.

Reed Pryor:

And we've got an awful lot of nice comments and

Reed Pryor:

accolades from the users to be able to be out there.

Holly Walter:

Yeah, absolutely.

Holly Walter:

That says a lot.

Holly Walter:

And I know there's been a lot of work behind

Holly Walter:

the scenes to make those things happen.

Holly Walter:

Now, switching over to IT Brad, I don't know, even know where you

Holly Walter:

would start with 30 years of time and changes, but what, what are

Holly Walter:

some of the things you've seen since the start of your career?

Brad Hartig:

Well when I started the career,

Brad Hartig:

to kind of, my career, to put things in

Brad Hartig:

perspective we had overhead projectors here.

Brad Hartig:

I don't know if people remember those, but it was you'd

Brad Hartig:

have your presentation and you would put it through a

Brad Hartig:

copy machine with clear foils and you'd put it up there.

Brad Hartig:

And that's how you did your presentations.

Brad Hartig:

The Invention of the PC was just starting

Brad Hartig:

and the use of networks was just starting.

Brad Hartig:

So in the early nineties we implemented a fiber optic network

Brad Hartig:

that we're still using today for both of our campuses.

Brad Hartig:

And.

Brad Hartig:

It's just been kind of a technological journey,

Brad Hartig:

from one system or one technology to the next.

Brad Hartig:

I think if you look at it where we were, where we

Brad Hartig:

were positioned versus a lot of other cities when the

Brad Hartig:

COVID came in we had the Microsoft platform in teams.

Brad Hartig:

We were able to get close to a thousand workers actively working

Brad Hartig:

from home and efficiently in a very short period of time.

Brad Hartig:

There's been so much change and it's just incremental

Brad Hartig:

over time that you have to keep out in front of it.

Brad Hartig:

And that's something that I really am very proud of.

Brad Hartig:

My department and my team, we always

Brad Hartig:

seem to be out in front of that.

Brad Hartig:

Most recently, we're finishing the implementation of a

Brad Hartig:

business continuity disaster recovery site at another

Brad Hartig:

location up in north Scottsdale to where we'll have

Brad Hartig:

redundancy to our systems to protect ourselves, both

Brad Hartig:

from a natural disaster and also from cyber disasters.

Brad Hartig:

We've done a lot of hardening from there.

Brad Hartig:

We've you know, this last year It's not very well

Brad Hartig:

known, but we did have a cybersecurity event.

Brad Hartig:

And that was actually the, probably the worst day possible.

Brad Hartig:

It was the day of the Waste Management Open.

Brad Hartig:

It was a morning, Saturday morning, staff was able

Brad Hartig:

to get their arms around it, get servers rebuilt.

Brad Hartig:

And we were back online by Sunday evening

Brad Hartig:

and honestly staff didn't know about it.

Brad Hartig:

And.

Brad Hartig:

And neither did the press.

Brad Hartig:

So those, those types of things are really rewarding to me.

Brad Hartig:

I, I feel very good with where my staff

Brad Hartig:

is right now and where I'm leaving things.

Brad Hartig:

We have very good succession and, and depth to the team.

Brad Hartig:

I know that, Scottsdale is known locally and nationally

Brad Hartig:

for its technology, innovation and leadership.

Brad Hartig:

Well connected, from a national level and local

Brad Hartig:

level, and we've always been strong contributors

Brad Hartig:

and, and participants in those types of things.

Brad Hartig:

And it could be anything from the Smart Cities Initiative

Brad Hartig:

we're working on right now with the connective and, and Brent

Brad Hartig:

Stockwell is actually one of the regional representatives

Brad Hartig:

for that, to the regional wireless cooperative, which is a

Brad Hartig:

public safety radio system that was developed for the valley.

Brad Hartig:

And I was very much on the ground for, of, of helping

Brad Hartig:

get that established, where 19 agencies throughout

Brad Hartig:

the valley have seamless radio communications.

Brad Hartig:

So it's, there's just so many things I can't really hit on

Brad Hartig:

them all, but those are some of the ones that I'm most proud

Holly Walter:

I can imagine that's a proud moment to have

Holly Walter:

a breach, like you mentioned, and for us as employees

Holly Walter:

to just really go forward without, without skipping a

Holly Walter:

beat and not even realizing there was a problem, it just

Holly Walter:

speaks to what your team is doing behind the scenes.

Brad Hartig:

I'll also add that, that was a super bowl weekend.

Brad Hartig:

So our staff had to work through the the event, but it

Brad Hartig:

was very rewarding and we even had comments from our our

Brad Hartig:

third party provider, who does some security workforce,

Brad Hartig:

that they were very impressed that both from a public

Brad Hartig:

sector or a private sector company, that we had it contained

Brad Hartig:

and remediated faster than they probably have ever seen.

Holly Walter:

Well, it's, that's the true

Holly Walter:

definition of when it rains, it pours right?

Brad Hartig:

Yes it is.

Brad Hartig:

(Laughs)

Holly Walter:

Now, Brad, what are some of your other memorable

Holly Walter:

career moments or highlights during your time with the city?

Holly Walter:

I know you are one of our Donaldson recipients.

Brad Hartig:

You know, there's been just so many large

Brad Hartig:

projects and initiatives, but one that really stands

Brad Hartig:

out to me is the transition of the fire department.

Brad Hartig:

And that was right after I had stepped into my new role.

Brad Hartig:

We basically owned all the stations, but nothing in them.

Brad Hartig:

So we didn't own any of the technology in them.

Brad Hartig:

Trucks, but nothing on them.

Brad Hartig:

We didn't have any staff.

Brad Hartig:

We bought the Wiseman Public Safety

Brad Hartig:

Building, but, it, it needed a lot of work.

Brad Hartig:

We ended up putting over 32 miles of a network cable in there.

Brad Hartig:

And if you think about that, you stretch, stretch

Brad Hartig:

it end to end, that's about how long Scottsdale is.

Brad Hartig:

So we had 18 months to do it.

Brad Hartig:

We put in a new radio system with all new towers

Brad Hartig:

and infrastructure, which was a challenge with

Brad Hartig:

our citizens to get them to understand that.

Brad Hartig:

Why we needed it and how quickly we needed it.

Brad Hartig:

We put in a new records management system.

Brad Hartig:

We put in a new scheduling system and we onboarded,

Brad Hartig:

you know, 200 plus people with new PCs and new systems.

Brad Hartig:

So, and I think one of the things that was so unique about

Brad Hartig:

that; we all have deadlines and, and I know Reed, you

Brad Hartig:

could even probably speak to this as far as the stadium

Brad Hartig:

remodel and, and you know, being ready for spring training.

Brad Hartig:

But there's a lot of things within the city

Brad Hartig:

that don't have a hard and fast deadline.

Brad Hartig:

And it was July 1st, 2005 that we, everybody

Brad Hartig:

in the city and it wasn't just IT that was

Brad Hartig:

the other thing that was so neat about it.

Brad Hartig:

You know, we had facilities involved, you had HR involved.

Brad Hartig:

There was, there was so many players that had to

Brad Hartig:

work together to take it across the finish line.

Brad Hartig:

And, and we did, and it was just such a rewarding moment.

Brad Hartig:

When, you know, we flipped the switch on July 1st and

Brad Hartig:

everything worked and everything was very, very seamless.

Brad Hartig:

So that's probably the, probably the cornerstone for like mine.

Holly Walter:

Amazing, I mean, 32 miles,

Holly Walter:

that's a visual that's in my head now.

Holly Walter:

Reed, what about, what about you, in terms of

Holly Walter:

memorable career moments or highlights that

Holly Walter:

you've had during your time with Scottsdale

Reed Pryor:

Some of our facilities we've

Reed Pryor:

been able to either build or renovate.

Reed Pryor:

You know, Brad mentioned the Scottsdale Stadium.

Reed Pryor:

That was a project that was on a pretty tight timeline.

Reed Pryor:

There was not much wiggle room in the schedule.

Reed Pryor:

It had to be done in order to be ready for

Reed Pryor:

the Giants when they first moved into town.

Reed Pryor:

We were able to do that.

Reed Pryor:

We had a few glitches along the way,

Reed Pryor:

but everything was able to to run fine.

Reed Pryor:

And so that's been a very nice one.

Reed Pryor:

We went through some renovations on some other

Reed Pryor:

properties particularly the one I liked is the TBC.

Reed Pryor:

We did a renovation on the golf course, and the stadium course.

Reed Pryor:

We worked with the tour and the

Reed Pryor:

city to do a renovation out there.

Reed Pryor:

We've seen the youth sports field allocation

Reed Pryor:

group has really grown in their efforts to bring

Reed Pryor:

the sports into the program, into the community.

Reed Pryor:

Whether it's through local competition or like, I mentioned

Reed Pryor:

before, some of the teams that come in from out of town.

Reed Pryor:

I mean, everybody knows Scottsdale is a tourist destination.

Reed Pryor:

And I think our team and the sports group had really

Reed Pryor:

done an excellent job of trying to support that effort.

Reed Pryor:

Our afterschool programs and our

Reed Pryor:

overall youth development programs.

Reed Pryor:

We've seen those things grow over the years and we partner

Reed Pryor:

with the Scottsdale Unified Schools to provide these programs.

Reed Pryor:

You know, the afterschool program we provide some

Reed Pryor:

of the intercession programs when they have breaks.

Reed Pryor:

We also do the summer programs at the school sites.

Reed Pryor:

Those provide great services to the, to the families

Reed Pryor:

in town that have youth that need a place to go.

Reed Pryor:

That's safe and fun for the kids.

Reed Pryor:

And our staff does an excellent job of

Reed Pryor:

providing locations for those programs.

Reed Pryor:

Those are some of the things I'm most proud of.

Reed Pryor:

And then the fact that we were able to successfully champion

Reed Pryor:

the bond projects in 2019, and we've already completed a few of

Reed Pryor:

those projects and two of them are under construction right now.

Reed Pryor:

So seeing those things come along and start, I

Reed Pryor:

think are some of the things I'm most proud of.

Holly Walter:

So many things that you do touch so many

Holly Walter:

people and places and programs throughout the city.

Holly Walter:

And on that note, and you've both mentioned this a little

Holly Walter:

bit in some of our earlier conversation, but you're

Holly Walter:

both wrapping up your careers, taking on one of the

Holly Walter:

biggest challenges any of us have probably faced both

Holly Walter:

personally and professionally, the COVID-19 pandemic.

Holly Walter:

Reed, how did that change your work and

Holly Walter:

what has the past year been like for you?

Reed Pryor:

Well, it really kind of put the brakes

Reed Pryor:

on everything with us, for a period of time.

Reed Pryor:

So many of our programs, you know, touch the public

Reed Pryor:

in different ways, whether it's in one of the

Reed Pryor:

recreation programs for youth or leisure ed classes

Reed Pryor:

or someone just using the park or the tennis court.

Reed Pryor:

We had to take a pause and we actually

Reed Pryor:

went out and closed facilities.

Reed Pryor:

We physically put up caution tape around basketball

Reed Pryor:

courts and different facilities and signage went up

Reed Pryor:

everywhere and everything just kind of ground to a halt.

Reed Pryor:

And then over a period of time, you know, we would you would hear

Reed Pryor:

different executive orders come out of the governor's office.

Reed Pryor:

And some of those were based on CDC recommendations.

Reed Pryor:

So we would take, take those things and

Reed Pryor:

then we would decide, okay, we're good.

Reed Pryor:

We feel we can move back into this area

Reed Pryor:

and open that area back up a little bit.

Reed Pryor:

So as we went through that different iterations of executive

Reed Pryor:

orders and things, we would open things back up, and then we

Reed Pryor:

would work with our facilities crew on additional cleaning.

Reed Pryor:

And so, over a period of time, we started opening

Reed Pryor:

things up and then we started looking at our sports

Reed Pryor:

programs and that was, something we felt we could do.

Reed Pryor:

It's outdoors, we did ask people to wear masks and,

Reed Pryor:

and distance around the fields that we had out there.

Reed Pryor:

And so many people were clamoring for something to

Reed Pryor:

do because virtually everything else was closed.

Reed Pryor:

So we were able to put together programs with our staff

Reed Pryor:

and working with the special events guys in PD and fire,

Reed Pryor:

and with Cheryl Sumners and her team, to develop protocols.

Reed Pryor:

And then we would run those through legal, make sure

Reed Pryor:

that they all agree, we were adhering to all the

Reed Pryor:

executive orders and policies that were in place.

Reed Pryor:

And we were able to just, slowly but surely get

Reed Pryor:

back into business, but it was extremely trying.

Reed Pryor:

We had an awful lot of phone calls.

Reed Pryor:

Some people thought we were crazy for trying to have

Reed Pryor:

anybody in the parks, but on the other hand, you'd

Reed Pryor:

have equal number of calls that were so happy that

Reed Pryor:

we were trying to bring some activity back to the

Reed Pryor:

community that it was, we had to have a balance there.

Reed Pryor:

And but it didn't seem to matter, some days you were catching

Reed Pryor:

comments that were good and some days not so good, but

Reed Pryor:

overall, our staff really worked hard to bring programs back.

Reed Pryor:

And I think we've we've done it safely.

Reed Pryor:

And I'm very proud of the fact that our team was able

Reed Pryor:

to kind of stay the course with it and get the programs

Reed Pryor:

out there that people really were, were looking for.

Reed Pryor:

And I think we've been successful with that.

Holly Walter:

I can't even imagine the amount

Holly Walter:

of work that has gone into all of those

Holly Walter:

changes that have occurred over the past year.

Holly Walter:

I know for me personally, I don't think I would have

Holly Walter:

ever imagined seeing playgrounds and basketball courts

Holly Walter:

having to be closed as they did, but I think your group

Holly Walter:

did a fantastic job evolving as the pandemic changed.

Holly Walter:

And as you mentioned, policies changed and, and you

Holly Walter:

know, really doing your best to make our amenities

Holly Walter:

accessible to anybody who would like to enjoy them.

Holly Walter:

Brad let's move on to you.

Holly Walter:

What are some of the things that your

Holly Walter:

team worked on over the past year?

Holly Walter:

I know it's been quite a bit.

Brad Hartig:

Yeah.

Brad Hartig:

I think as Reed said he and his staff had to pump the brakes.

Brad Hartig:

We actually had to, to put our foot on the

Brad Hartig:

gas and in a very short period of time enable

Brad Hartig:

our workforce to be able to work from home.

Brad Hartig:

So deploying all kinds of additional resources, whether it's

Brad Hartig:

phones or PCs, everybody was trying to leverage what they had.

Brad Hartig:

And also in some cases, it actually, in a lot of cases things

Brad Hartig:

that were more of a loner type basis, whether they're for

Brad Hartig:

conference rooms or things like that we were, provisioning

Brad Hartig:

those and getting people to where they could work from home.

Brad Hartig:

And I think we did a very good job.

Brad Hartig:

In many cases, doing things that you

Brad Hartig:

wouldn't traditionally do from home.

Brad Hartig:

For example, our call center right now, is remote.

Brad Hartig:

And so it's not as though, they used to have to

Brad Hartig:

come into the office and be in the office and we've

Brad Hartig:

been able to do some technology or implement some

Brad Hartig:

technology that's been able to assist with that.

Brad Hartig:

And then the, I think that the biggest thing that we had

Brad Hartig:

to do was really ramp up our organizational training.

Brad Hartig:

There was a lot of new adoption of things, whether it be

Brad Hartig:

teams or SharePoint or, or just a lot of the tools that the

Brad Hartig:

Microsoft Product line had available and they were there,

Brad Hartig:

but it didn't receive the adoption that it had in the past.

Brad Hartig:

And I think what happened was the lights started going on.

Brad Hartig:

People were a little bit intimidated with it before,

Brad Hartig:

but once they, you know, kind of put their toe in the

Brad Hartig:

water, they said, well, this is, this is pretty good.

Brad Hartig:

And so.

Brad Hartig:

I'm very, very proud of what we've been able to

Brad Hartig:

accomplish and continue to accomplish at teams.

Brad Hartig:

You look at the various leadership

Brad Hartig:

forums that we have at this point.

Brad Hartig:

And prior to this, you know, we'd go to Mustang Library

Brad Hartig:

or to a Civic Center Library or, or the, the Nave.

Brad Hartig:

And we'd have 60, 70 people.

Brad Hartig:

We're consistently up to, you know, 120, 140 people.

Brad Hartig:

And that's kind of where I see things in the future.

Brad Hartig:

I know that the majority of my staff was, and

Brad Hartig:

still is mobile there's those people that.

Brad Hartig:

With their job, they have to be in, it's just like a

Brad Hartig:

facilities person with plumbing or electrical or whatever.

Brad Hartig:

Our it technicians, they need to be able to

Brad Hartig:

be in the office and put hands on equipment.

Brad Hartig:

And we have our, a radio team is another team or much

Brad Hartig:

of our communications team that does the network.

Brad Hartig:

We have those roles that are definitely require the

Brad Hartig:

hands-on, but those that don't we've been leveraging the

Brad Hartig:

work from home model and found it to be a highly successful.

Brad Hartig:

I think one of the keys there is the communication.

Brad Hartig:

I know all of my management staff has standup meetings

Brad Hartig:

with their staff, typically, two to three times a week.

Brad Hartig:

I know I did with my direct reports every

Brad Hartig:

Monday, Wednesday, and Friday at 10:30.

Brad Hartig:

We'd get together, we talk about, you know,

Brad Hartig:

what we've accomplished and also what were

Brad Hartig:

going to be working on in the next few days.

Brad Hartig:

And I think it really, from my perspective is

Brad Hartig:

probably even enhanced communications amongst

Brad Hartig:

work groups and staff and even our customers.

Brad Hartig:

Previously, it was very easy to, you know,

Brad Hartig:

call somebody and they weren't in their office.

Brad Hartig:

But now with teams being on your city phone, personal

Brad Hartig:

phone on your, even your personal computer at home I found

Brad Hartig:

that the ability to get hold of people and be able to do

Brad Hartig:

real time work or interaction has enhanced significantly.

Brad Hartig:

And then finally, and this is kind of a, this

Brad Hartig:

is early on, but as part of our cares funding we

Brad Hartig:

did allocate some money for video conferencing.

Brad Hartig:

And the idea there is that.

Brad Hartig:

We're going to enable various

Brad Hartig:

conference rooms throughout the city.

Brad Hartig:

We've done the first three.

Brad Hartig:

We did the pilot and then two more where we're going

Brad Hartig:

to be able to continue to do social distancing.

Brad Hartig:

So a conference room maybe where originally you would

Brad Hartig:

have 12 people in there meeting, and you couldn't,

Brad Hartig:

you could use two rooms even in two campuses and

Brad Hartig:

have a very real, seamless experience with high

Brad Hartig:

resolution cameras and incredible voice quality.

Brad Hartig:

So that's coming down the pike and

Brad Hartig:

something for people to look forward to.

Reed Pryor:

No.

Reed Pryor:

I just want to say, I mean, I am not the most

Reed Pryor:

technological savvy person by any stretch of

Reed Pryor:

imagination and just seeing what is out there.

Reed Pryor:

And I think what Brad's team has been able to put in

Reed Pryor:

place you know, using the teams programs, using zoom for

Reed Pryor:

public meetings and staff meetings and things like that.

Reed Pryor:

And, and then the use of tablets and

Reed Pryor:

laptops and the working from home.

Reed Pryor:

It was something that was above my pay grade and

Reed Pryor:

to just be able to see how that has come into our

Reed Pryor:

everyday life, has really been kind of amazing to me.

Reed Pryor:

And I know that your group has really

Reed Pryor:

been instrumental in making that work.

Reed Pryor:

and I mean, just our Park Commission meetings,

Reed Pryor:

when we would struggle to try to get seven

Reed Pryor:

people in the same place at the same time.

Reed Pryor:

And now with the technology of using these

Reed Pryor:

remote meetings, it's been wonderful.

Reed Pryor:

I mean, you save untold amount of time running around and,

Reed Pryor:

and, you know, hauling things from this site to that site.

Reed Pryor:

And it's just been great.

Reed Pryor:

I would never believed if I had to

Reed Pryor:

say that, but it's, it's been great.

Reed Pryor:

I think Brad's group has really been

Reed Pryor:

instrumental in helping us get there.

Reed Pryor:

I appreciate that.

Brad Hartig:

Thank you Reed and I do, first of

Brad Hartig:

all, I do appreciate, and it's something that I did

Brad Hartig:

not highlight, but it is the public meetings and

Brad Hartig:

the public access that we've been able to enable.

Brad Hartig:

And the only other point that I would make

Brad Hartig:

is I really don't see this going away.

Brad Hartig:

I think it's a new way of doing business.

Brad Hartig:

I do think that there'll be a time when we come back

Brad Hartig:

to the office, but I believe we will still leverage

Brad Hartig:

these tools in the efficiencies that Reed just

Brad Hartig:

talked about, both with our citizens and internally.

Brad Hartig:

It gives us a whole nother opportunity to reach a number

Brad Hartig:

of constituents and people that we normally may not reach.

Brad Hartig:

Just either they didn't have time or even the desire,

Brad Hartig:

but if we make it as easy, as we have now, I'm

Brad Hartig:

hoping that we can increase engagement significantly.

Holly Walter:

Absolutely.

Holly Walter:

I definitely echo everything Reed just said it's,

Holly Walter:

it's certainly has changed the way we work day

Holly Walter:

to day and how the city operates as a whole.

Holly Walter:

So I think those changes have been good.

Holly Walter:

Reed, what would you advise someone who is just

Holly Walter:

beginning their career at the city of Scottsdale today?

Reed Pryor:

I think they need to take advantage

Reed Pryor:

of everything that this city has to offer.

Reed Pryor:

From, from an employee standpoint, I think.

Reed Pryor:

You know, all the programs and things that are

Reed Pryor:

available whether it's training, it's involvement.

Reed Pryor:

You know, we have many, we touched pretty much

Reed Pryor:

every aspect of the city at one point or another.

Reed Pryor:

And I think if you can get in to branch out or

Reed Pryor:

reach out to others, to get different experiences

Reed Pryor:

for yourself, I think that is very valuable.

Reed Pryor:

And I think, you know, getting to know the community.

Reed Pryor:

Our community is, at times, very vocal.

Reed Pryor:

But they're, that comes from them

Reed Pryor:

being engaged and I think that's good.

Reed Pryor:

So I think, you know, learning how to communicate with

Reed Pryor:

the public and one of the best things we can do is listen.

Reed Pryor:

Sometimes we may not agree with what we hear, but I think if you

Reed Pryor:

let somebody talk and tell you what that is that they're after,

Reed Pryor:

they can you know, you can both learn a little bit from it.

Reed Pryor:

Well, I think just taking advantage of what we

Reed Pryor:

have here is, is really something that I think

Reed Pryor:

is very valuable to someone new coming in.

Reed Pryor:

And I think you, I was lucky in my

Reed Pryor:

career, I've worked a few other places.

Reed Pryor:

I've worked for a fortune 500 company.

Reed Pryor:

I've worked in larger communities and smaller

Reed Pryor:

communities and everything else about it.

Reed Pryor:

When I came here, I just, I noticed that the

Reed Pryor:

environment, the work environment is different.

Reed Pryor:

The people here have a great attitude about their job.

Reed Pryor:

They really care about their job.

Reed Pryor:

They care about the city.

Reed Pryor:

And I think they care about each other a lot.

Reed Pryor:

And I've seen a few other places that that's not quite the case.

Reed Pryor:

Value what you have here, because it's

Reed Pryor:

not always the case in other places.

Reed Pryor:

And I saw that right off the bat when I

Reed Pryor:

came here and I've always appreciated that.

Holly Walter:

That's solid advice.

Holly Walter:

I think, I think I noticed the same.

Holly Walter:

You know, when I started with the city as well.

Holly Walter:

How about you, Brad?

Brad Hartig:

I, I think what he just

Brad Hartig:

said is, is very, very solid advice.

Brad Hartig:

The other thing that I would say is that we have so

Brad Hartig:

many talented staff and, and departments and we all

Brad Hartig:

play a role in one way or another in providing services

Brad Hartig:

to our citizens and to really be a team player.

Brad Hartig:

To realize that we're just one cog on the

Brad Hartig:

wheel that makes Scottsdale such a great city.

Brad Hartig:

And that's one of the things that I I'm very proud

Brad Hartig:

of and pleased about is that Scottsdale truly is

Brad Hartig:

extremely collaborative on what they do every day.

Brad Hartig:

The various departments and working together it, it's

Brad Hartig:

something that you want to make sure that you're doing and

Brad Hartig:

I even say to my own, the new hires, that I come here, that

Brad Hartig:

come into my department is that team is very important.

Brad Hartig:

Whether it's within IT and our various competencies

Brad Hartig:

that we have here or within IT and other areas of the

Brad Hartig:

organization, just leverage that, take advantage of it.

Brad Hartig:

And it's amazing what you can do.

Brad Hartig:

If you do that and then that combined with what Reed said with

Brad Hartig:

the, you know leveraging or taking advantage of all the resources

Brad Hartig:

you have, whether it, whether it be training, whether it be just

Brad Hartig:

the programs, the lunch and learns, there's just a wide variety

Brad Hartig:

of ways that you can get engaged network and grow your career.

Holly Walter:

Absolutely.

Holly Walter:

Now here's the burning question.

Holly Walter:

We all want to know, to you both.

Holly Walter:

I'll start with you, Brad, what are your retirement plans?

Holly Walter:

What are you going to be doing?

Brad Hartig:

That's an interesting one.

Brad Hartig:

Because I had really decided to retire a couple years ago.

Brad Hartig:

I put my eye on a date.

Brad Hartig:

And it was well before COVID and I stuck to it

Brad Hartig:

and COVID has definitely put a wrinkle in things.

Brad Hartig:

So I have, I have two things right now that are kind of impacting

Brad Hartig:

me doing what I ultimately want to do, which is travel the world.

Brad Hartig:

I have a rescue dog that I picked up in 2012

Brad Hartig:

that I'm not exactly sure how old he is.

Brad Hartig:

But he's getting on in age and I really don't want

Brad Hartig:

to leave him a home alone or, or put him in a kennel

Brad Hartig:

or, or, and I just, we're going to kind of just enjoy

Brad Hartig:

life around the house and around not even the house.

Brad Hartig:

I mean, we take him all over the place.

Brad Hartig:

He goes to California.

Brad Hartig:

He goes to different places with

Brad Hartig:

us, but kind of see that through.

Brad Hartig:

And then, we want to travel the world.

Brad Hartig:

But the challenge there is COVID.

Brad Hartig:

I know that we could, we both my wife and I have both

Brad Hartig:

been vaccinated and we're fully vaccinated, but I

Brad Hartig:

want to experience the culture that the world has to

Brad Hartig:

offer, not just go see the land and the buildings.

Brad Hartig:

And I think right now in the current state, which I

Brad Hartig:

think will change, hopefully very soon, that we'll

Brad Hartig:

be able to get things back to a little bit more of

Brad Hartig:

a normal, and we'll be able to take advantage or do

Brad Hartig:

some of the dreams that we've had for several years.

Holly Walter:

Sounds Great!

Holly Walter:

I think things are, you know, slowly but surely

Holly Walter:

opening back up and hopefully you'll be able to

Holly Walter:

embark on some of those travels how about you Reed?

Reed Pryor:

First off, I'm going to go

Reed Pryor:

see my dad down in Florida next week.

Reed Pryor:

He just turned 89.

Reed Pryor:

So gunna go down there and visit him, play a little golf.

Reed Pryor:

Maybe, hopefully do some fishing.

Reed Pryor:

Golf has been something I've really enjoyed over the years.

Reed Pryor:

Worked in the business for years, but also just love playing.

Reed Pryor:

So, I plan on getting out and playing a lot of golf.

Reed Pryor:

I just got a new set of golf clubs

Reed Pryor:

as a retirement present to myself.

Reed Pryor:

Haven't even hit them yet.

Reed Pryor:

So I'm anxious to get out and give those things a try.

Reed Pryor:

I love to fish, love to be around the water.

Reed Pryor:

Probably do some fishing and boating along the way.

Reed Pryor:

Maybe travel back to the Midwest a little

Reed Pryor:

bit and see family and friends in Indiana.

Reed Pryor:

I've got a golf tournament to play in back there in July.

Reed Pryor:

I probably won't travel as extensively as Brad,

Reed Pryor:

but I do hope to get out and see some of the sites.

Reed Pryor:

The mountains in Colorado have always

Reed Pryor:

been something I really enjoy doing.

Reed Pryor:

I arrived on motorcycle up there usually about once a year.

Reed Pryor:

So hoping to get up there, Pacific Coast Highway, I've got a

Reed Pryor:

good friend who has a cabin in Montana, plan on visiting him.

Reed Pryor:

Just trying to relax a little bit for a good period of time.

Reed Pryor:

And then you know, see what, what happens.

Reed Pryor:

As Brad said, my wife and I are both vaccinated now, so

Reed Pryor:

we can maybe get out and do some things that, you know,

Reed Pryor:

maybe we hadn't in the past, but hopefully that'll be good.

Reed Pryor:

I have a 29 year old son who lives here in the

Reed Pryor:

valley and then our daughter, she lives in Texas,

Reed Pryor:

her and her family have a little condo in Florida

Reed Pryor:

and they've invited us to come down there in October.

Reed Pryor:

So I think, well, we'll probably make a trip

Reed Pryor:

down there and just trying to relax and enjoy

Reed Pryor:

some of the things I really enjoy doing.

Holly Walter:

That's the key, right?

Holly Walter:

With retirement, relax and enjoy the things you, you like to do.

Holly Walter:

Final question for you both.

Holly Walter:

And I appreciate so much your time with us today,

Holly Walter:

but any last words or things you would like

Holly Walter:

to share with your colleagues before you go?

Brad Hartig:

Yeah, I just I think it really is with

Brad Hartig:

our tagline that Scottsdale, truly does provide

Brad Hartig:

Simply Better Service for a World-class Community.

Brad Hartig:

The services, the, the facilities,

Brad Hartig:

everything about Scottsdale is special.

Brad Hartig:

And I'll never forget that.

Brad Hartig:

And we are a world-class community.

Brad Hartig:

You know, when you travel around the United

Brad Hartig:

States, actually a lot of places in the world.

Brad Hartig:

When you say Scottsdale, you don't have to say

Brad Hartig:

Scottsdale, Arizona people know of Scottsdale.

Brad Hartig:

And so it's been an honor and a pleasure for me to work.

Brad Hartig:

For the city for 30 years, I've

Brad Hartig:

learned so much from all the people.

Brad Hartig:

And, and throughout my career.

Brad Hartig:

And I just feel extremely fortunate.

Holly Walter:

How about you Reed?

Reed Pryor:

Well, I think Brad is dead on, I think the,

Reed Pryor:

you know, we are a world-class city and I think if you do

Reed Pryor:

mention the name of Scottsdale, you get, like you said,

Reed Pryor:

you don't have to put the, the state name behind it.

Reed Pryor:

Everybody seems to be familiar with our community,

Reed Pryor:

seems to know at least something about it.

Reed Pryor:

I mean, I remember the snowy winters while I would sit in Indiana

Reed Pryor:

and watch the Waste Management Open on TV years and years ago.

Reed Pryor:

And then Barrett Jackson auction.

Reed Pryor:

You know, watching those things.

Reed Pryor:

And then now you know, years later, being able

Reed Pryor:

to be involved in those events has just been,

Reed Pryor:

you know, kind of a dream come true for me.

Reed Pryor:

And I think kind of, as I mentioned earlier, I think

Reed Pryor:

people need to really value what they have here as a

Reed Pryor:

employer, but also to value the people that are here.

Reed Pryor:

We have a tremendous workforce.

Reed Pryor:

I know in our department, we have our managers, I think

Reed Pryor:

virtually all of them started out as part-time employees.

Reed Pryor:

And they've all been here for roughly 20 years or

Reed Pryor:

more and have worked their selves, you know, in their

Reed Pryor:

working career to the level that they're at now.

Reed Pryor:

I think that's a testament to the, to the work environment that

Reed Pryor:

is here, that people come here, they want to build a career

Reed Pryor:

here and they stay, that's a very viable thing for everybody.

Reed Pryor:

And I think there needs to be a good work-life balance.

Reed Pryor:

I think everybody, you know, we're all guilty of getting involved

Reed Pryor:

up to our ears in work, and then sometimes it's hard to separate

Reed Pryor:

from that, but I think we all need to do a better job of that.

Reed Pryor:

I don't know, just for your own mental and physical health.

Reed Pryor:

You know, we are in a, in my instance, you know, we

Reed Pryor:

are in the recreation business, you know, we need to

Reed Pryor:

kind of take a little bit of our own medicine, you

Reed Pryor:

know, to make sure that we're, we have a good balance.

Reed Pryor:

And, and that can be true, no matter if you're in

Reed Pryor:

public safety or, you know, whatever position you

Reed Pryor:

may be in, in the city, but value what you have here.

Reed Pryor:

And try to give yourself some time.

Reed Pryor:

To enjoy time with your, your personal life,

Reed Pryor:

your family, I thing that's vitally important.

Holly Walter:

Great parting words from you, both.

Holly Walter:

Well, I again appreciate your time

Holly Walter:

to be on the podcast with us today.

Holly Walter:

I will let you guys both get back to the things you're doing

Holly Walter:

and, and wrap up your days, but really we all wish you the best.

Holly Walter:

And when you talk about those great people in the city, I

Holly Walter:

would, I would definitely put you both on that category as well.

Holly Walter:

And yeah.

Holly Walter:

And we wish you the best in your new chapters in life.

Holly Walter:

Thank you so much for being here.

Brad Hartig:

Thanks Holly.

Reed Pryor:

Thank you, Holly.

Reed Pryor:

Brad safe travels.

Reed Pryor:

My friend.

Brad Hartig:

You too.

Brad Hartig:

Definitely.

Brad Hartig:

Hopefully our paths will cross, maybe out on a golf course.

Brad Hartig:

I'd love to do that.

Reed Pryor:

All right.

Reed Pryor:

Sounds good.

Reed Pryor:

Take care.

Reed Pryor:

Thank you Holly.

Brad Hartig:

Take care.

Holly Walter:

And that's it for this episode of Podsdale.

Holly Walter:

But before I go, I have a trivia question for you.

Holly Walter:

What are Brad and Reed's combined years

Holly Walter:

of service to the city of Scottsdale?

Holly Walter:

Email your answer to Communications@ScottsdaleAZ.gov and

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About the Podcast

Podsdale
A City of Scottsdale Podcast
Podsdale celebrates the City of Scottsdale and helps people stay up to date on the latest news from the city. Subscribe to be "in the know" about the West's Most Western Town!